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customercare@lolaetmoi.com


  1. Use the BABY, GIRL, BOY, ACCESSORIES, LOOKS, and SALE links to help you find what you are looking for.
  2. Once you have found an item you wish to purchase, select the size and click on the ADD TO CART button underneath each item.
  3. Review the items in your shopping bag by clicking the SEE CART link at the top of the page. You can use the REMOVE click to delete items from your shopping bag.
  4. Click on CHECK OUT to complete your order.


To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.


To help you choose the best size, you'll find the following information on every product page:
A link to a 'size Guide’ to help you find the size you want, as well as product measurements and a guide to using these.

If you need more help, our team of Fashion Advisors tries on every item we stock, and can answer all your questions on sizing and fit - simply email customercare@lolaetmoi.com for advice.


LOLA ET MOI offers seasonal sales twice a year. To be notified as soon as our sale starts and of further reductions, subscribe to our Newsletter at the bottom of the page.


If you have forgotten your password, click here then enter your email address and submit, a new password will be sent to your inbox.


Destination Service Cost Delivered
Zone A + B + C + D + E DHL express + tax $20 4 working days
Zone F DHL express + tax $30 4 working days
Zone G DHL express + tax $40 4 working days
Zone H DHL express + tax $50 4 working days
Lebanon DHL express + tax $11 2 working days


Zone Reference:
Country Zone Country Zone Country Zone Country Zone Country Zone Country Zone
ALBANIA H CAPE VERDE H GERMANY D LAO H NORWAY D SYRIA A
ALGERIA G CAYMAN ISLANDS H GHANA H LATVIA G OMAN B ST. MAARTEN H
ANDORA G CENTRAL AFRICAN H Gibraltar F LESOTHO H Others H ST. VINCENT H
ANGOLA G CHAD H GREECE D LIBERIA G Pakistan F SUDAN G
ANGUILA H CHILE H GREENLAND H LIBYA G PANAMA G SURINAME H
ANTIGUA H CHINA G GRENADA H LITHUANIA G PAPUA NEW GUINEA H SWAIZILAND H
ARGENTINA G COLOMBIA G GUADELOUPE H LUXEMBURG D PARAGUAY H SWEDEN D
ARMENIA H COMOROS H GUAM H Macau F PERU H TAHITI H
ARUBA H CONGO G GUATEMAL H MADAGACAR H PHILLIPINES F Taiwan F
AUSTRALIA F COOK ISLANDS H GUERSNEY F MALAWI H POLAND F TANZANIA G
AUSTRIA D COSTA RICA H GUINEA BISSAU H Malaysia F PORTUGAL D Thailand F
AZERBAJIAN G CUBA H GUINEA REPUBLIC H MALDIVES H PUERTO RICO H TOGO H
BAHAMAS H CURACAO H GUYANA H MALI H QATAR B TONGA H
BAHRAIN B CYPRUS A HAITI H MALTA F REUION, ISLAND OF H TRINIDAD & TOBAGO H
BANGLADESH F Czech Rep F HONDURAS H MARSHALL ISLANDS H ROMANIA F TUNIS G
BARBADOS H DENMARK D HONG KONG F MARTINIQUE H RUSSIA G Turkey F
BELARUS G DJIBOUTI H HONGARIA F MAURITANIA H RWANDA H TURKMENISTAN G
BELGIUM D DOMINICA H ICELAND F MAURITIUS H SAIPAN H TURKS & CAICOS ISLANDS H
BELIZE G DOMINICAN REPUBLI H INDIA F MEXICO G SAMOA H UGANDA G
BENIN G ECUADOR H INDONESIA F MOLDOVA H SAUDI ARABIA B UKRAINE G
BERMUDA H EGYPT C IRAN C MONGOLIA H SENEGAL H UNITED ARAB EMIRATES B
BHUTAN H EL SALVADOR H IRAQ G MONTSERRAT H SEYCHELLES H UNITED KINGDOM D
BOLIVIA G EQUATORIAL GUINE H IRELAND D MOROCCO G SIERRA LEONE G USA E
Bosnia & Herz F ERITEREA H ITALY D MOZAMBIQUE H Singapore F URUGUAY H
BOTSWANA H ESTONIA H IVORY COAST H MYANMAR G SLOVAKIA G UZBEKISTAN G
BRAZIL G ETHIOPIA H JAMAICA H NAMIBIA G SLOVENIA G VANUATU H
BRUNEI F FAROE ISLANDS H JAPAN F NAURU, REPUBLIC OF H SOLOMON ISLANS H VENZUELA G
Bulgaria F FIJI H JORDAN A NEPAL G SOMALIA G VIETNAM G
BURKINA FASO H FINLAND D KAZAKHSTAN G NETHERLAND, THE D SOUTH AFRICA G VIRGIN ISLANDS H
BURUNDI H FRANCE D KENYA G NEW CALEDONIA G SPAIN D WESTERN SAMOA H
CAMBODIA H FRENCH GUIANA H KIRIBATI H NEW ZEALAND F Sri Lanka F YEMEN G
CAMEROON G GABON G Korea, Rep of F NICARAGUA H ST KITTS / NEVIS H Yugoslavia F
CANADA E GAMBIA H KUWAIT B NIGER G ST LUCIA H ZAIRE H
CANARY ISLANDS F GEORGIA G KYRGYSTAN G NIGERIA G SWITZERLAND D ZAMBIA G



DHL orders: Monday to Friday

Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, LOLA ET MOI are not responsible for any delays caused by destination customs clearance processes.


  1. All orders require a signature upon receipt.
  2. We are unable to redirect orders once items have been dispatched.
  3. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.



LOLA ET MOI insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.


Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import duties will be included in the product price. VAT (if available) is calculated according to your shipping destination and itemized on the Order Summary page.


We accept Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time. Payment is only debited from your card at time of dispatch.
All transactions on this website are processed using Netcommerce, a secure online payment gateway that encrypts your card details in a secure host environment.


To help ensure that your shopping experience is safe, simple and secure LOLA ET MOI uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.



LOLA ET MOI’s ("LOLA ET MOI" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.lolaetmoi.com. We recommend you should keep a copy of the TOS for future reference.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about LOLA ET MOI's Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customercare@lolaetmoi.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify LOLA ET MOI immediately of any breach of security or unauthorized use of your account.


In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the LOLA ET MOI terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to LOLA ET MOI, whose applications are acceptable to LOLA ET MOI and who have authorized LOLA ET MOI to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. LOLA ET MOI reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where LOLA ET MOI feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

LOLA ET MOI offers products for sale that are in stock and available for dispatch from our distribution center.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and LOLA ET MOI will be completed when we email you to confirm the goods have been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by LOLA ET MOI. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to LOLA ET MOI, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Netcommerce, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered LOLA ET MOI user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions that you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, LOLA ET MOI uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.


LOLA ET MOI insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by LOLA ET MOI, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. LOLA ET MOI is not responsible for any delays caused by destination customs clearance processes.


CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS
EU:
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care Department, by email to: customercare@lolaetmoi.com.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within 7 working days of receiving the order by email as described above. Our free collections service is not available for orders cancelled under the DSRs.

USA:
If for any reason you aren't 100% pleased with any product you receive, you may return it within 14 days of receiving your order and we'll gladly refund the full cost of the item-no questions asked.

Please note: shipping charges cannot be refunded

Returning an item is so easy:
  1. Please fill out a quick note to let us know what you'd like us to do regarding your return. Be sure to include your name, address, phone number, order number and email address.
  2. If you have a moment, please provide a brief explanation of the reason for your return. It'll help us to do better next time.
  3. Securely package the item(s) to be returned so it travels safely.
  4. Ship the package via a courier company or insured parcel post to the following addresses:
    LOLA ET MOI, Emile Rached BLDG, 1st floor, Ghadir, Lebanon

Our policy:
Items should be returned unused and with all LOLA ET MOI garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Please email customercare@lolaetmoi.com if any of your purchases have been delivered without LOLA ET MOI tags.

Shoes:
All shoes should be tried on a carpeted surface before wear.

Faulty goods:
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colors:
We have made every effort to display as accurately as possible the colors of our products that appear on LOLA ET MOI.COM. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.


Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including LOLA ET MOI Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by LOLA ET MOI and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.


In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. LOLA ET MOI tries to ensure that the information on this site is accurate and complete. LOLA ET MOI does not promise that LOLA ET MOI's Content is accurate or error-free. LOLA ET MOI does not promise that the functional aspects of the Site or LOLA ET MOI’s Content will be error free or that this Site, LOLA ET MOI Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.


This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.


You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.


We may include hyperlinks on this Site to other websites or resources operated by parties other than LOLA ET MOI, including advertisers. LOLA ET MOI has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


At our request, you agree to compensate us fully, defend us, and hold us LOLA ET MOI harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.


If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.


The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Lebanese law and the relevant courts of the Lebanon will have exclusive jurisdiction.




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BABY
Height (cm) Height (inch) Clothes size
67cm 26.4” 6 Months
74cm 29.2” 12 Months
81cm 31.9” 18 Months


CHILDREN
Height (cm) Height (inch) Clothes size
82cm- 89cm 32.2” - 34” 2 Years
90cm- 97cm 35.5” - 38.2” 3 Years
98cm- 105cm 38.6” - 41.4” 4 Years
111cm- 116cm 41.7” - 42.2” 6 Years
117cm- 128cm 46.1” - 50.5” 8 Years
129cm- 140cm 50.7”- 55.1” 10 Years
141cm- 150cm 55.7”- 59” 12 Years


This table will help you find find the right size corresponding to your child’s measurements, we recommend you to consult this measuring guide during your purchase.
SHOE MEASUREMENTS
Foot size (cm) Foot size (inch) Shoe size
16cm 6.3" 24
16.7cm 6.6" 25
17.4cm 6.8" 26
18.1cm 7.1" 27
18.8cm 7.4" 28
19.5cm 7.6" 29
20.2cm 7.9" 30
20.9cm 8.2" 31
21.6cm 8.5" 32
22.3cm 8.7" 33
23cm 9" 34
23.7cm 9.3" 35


To find your child’s shoe size, all you need is a ruler, a pen and a piece of paper.
1. Place the paper on the ground and stand your child on it. Gently press on your child’s feet to make sure they’re flat and that the toes aren’t curled.
Tip: Tickle the bottoms of their feet to get them relaxed and easy to measure.
2. Draw a line behind their heels and another in front of their longest toes.
It’s common to have one foot longer than the other, so use the longer foot to measure.
3. Measure the distance between lines in inches or centimeters.